Shipping policy
Carriers:
DHL Express(Excluding limited edition items)
Customs duties / Clearance fees:
Customs duties and clearance fees are not included and will be charged separately. Thank you for your understanding.
Delivery Time:
With processing: 14 to 21 business days from the order date (excluding limited edition items)
Without processing: 7 to 14 business days from the order date (excluding limited edition items)
*Subject to manufacturer's stock availability
Online tracking:
Damaged and lost packages
It very rarely happens: roughly 1 package damaged and 1~2 packages lost out of 1,000.
We thoroughly pack all items and all automated export procedures are verified by our logistic team. Legally, Athler is not responsible for any damage that occurred during shipping, but we consider it our duty to deliver you the product you ordered in perfect condition. Our support team is always available to help you with any trouble concerning the carrier or to find an acceptable compromise.
Please note that the carrier may be changed to an equivalent service without prior notice, depending on circumstances.