Legal notice

 

• Seller Name: Athler

• Responsible Representative: Anna Tomita

• Location: Osaka, Japan

(The specific address will be disclosed without delay upon request to the email address below.)

• Phone Number:

(The phone number will be disclosed without delay upon request to the email address below.)

• Email Address: shop@athler.jp

Pricing:

• Sale Price: The price displayed on the product page (excluding tax).

Additional Charges:

• Shipping Fee: Refer to the Shipping Policy.

Payment Methods and Timing:

• Credit Card: Charged at the time of billing by your credit card company.

• Google Pay / Apple Pay / Amazon Pay / PayPal: Charged at the time of billing by the respective credit card registered with the account.

Product Delivery:

• Delivery Timeframe: Within 3–4 business days after the order is placed.

• Delivery Method: Shipped directly to your home.

Returns, Defective Products, and Cancellations:

If you wish to request a return or exchange, please contact us in advance via email or phone.

Returns and exchanges are not accepted in the following cases:

• The product’s tag has been removed.

• Minor paint chipping on certain decorative items.

• More than one week has passed since the product arrived.

• The product tag has been lost.

• The product has been used even once.

• Custom-made items (made-to-order products).

• Limited edition items with particularly short sales periods.

• Damage or stains caused by customer negligence (including packaging or accessories).

• Sale items.

• Returns due to customer convenience (e.g., differences in image, size discrepancies, incorrect orders, etc.).

• Products that show clear signs of use (e.g., perfume or tobacco smell, cosmetic stains, product damage, or dirt).

Note: We cannot accept returns for reasons such as the product not meeting your expectations or the size not fitting.

Cancellations due to customer convenience are not allowed.